1.1 Any price we quote over the telephone is an estimate only and should be used as a guide and not a guarantee. Factors such as excessive build up of vehicle contaminants can increase the time that must be spent to provide an excellent finish, and therefore small increases in cost may be necessary. We shall inform you of any necessary changes for your approval before work commences.
1.2 The customer may wish to inform us in advance if a particularly intense job is require on an vehicle in poor condition.
1.3 Lomax Valeting requests that clients give 24 Hours notice for cancellation. If this is not adhered to we will have to charge a cancellation fee of £10.
1.4 Lomax Valeting offers superb workmanship, but our work can be subject to weather conditions. If we arrive at the agreed destination and the weather is poor then we will arrange another convenient time for the work to be completed. This will be at no extra cost to the customer.
1.5 All payments must be made on the day, upon completion of the service.
1.6 Our operation encompasses an area of a radius of approximately 20 miles from Bourne, Lincolnshire. Work carried out outside of this area may be subject to further costs to reflect additional mileage.
2.1 Lomax Valeting will carry out a vehicle Inspection prior to commencement of work. This is not only to protect us but to protect you the customer as well. All Vehicles will be checked over for any dents/scratches before the valet takes place. We will not be held responsible for any damage to your vehicle arising from ill fitting trim, loose or faulty parts Please make us aware of any problems before we start your valet or detail.
2.2 Our determination of the size category or degree of time required to complete the work shall be final and binding.
2.3 If you have booked an interior valet service, please make sure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear. Thankyou. N.B. Items that may resemble rubbish could be considered disposable and therefore, removed. We will not be held responsible in such a situation.
2.4 Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet
2.5 Lomax Valeting will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted
2.6 Child seats must be refitted by you, we will not be able to refit seats under any circumstances.
2.7 Whilst every effort is made to ensure that valeting services are carried out to the highest possible standard, the Client is advised to check the vehicle (s) on completion of the valet. If there is any cause for dissatisfaction, the Client should point out the discrepancy to Lomax Valeting, who will endeavour to correct it.
2.8 No responsibility can be accepted by Lomax Valeting for omissions or discrepancies detected after the valeter has left the Client premises. Should the valet be carried out with the 'Client not present' and the Client has cause for complaint, the Client is asked to contact Lomax Valeting within 24 hours of valet. Should the Client fail to adhere to this time scale Lomax Valeting may decline to rectify any omissions or discrepancies.
3. In the event of an act of God, war, invasion, act of foreign hostilities (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, the Company shall be relieved of liabilities incurred under any contract with the Client wherever and to the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event or of any statute, rules or regulations, orders or requisitions issued by any Government Department, Council or any other duly authorised authority or from strikes, lockouts, breakdown of plant or any other cause (whether or not of like nature) beyond the Company’s control.
4. By having your car valeted by Lomax Valeting you are agreeing to the terms and conditions as laid out above.
5. These terms are subject to change without prior notice.